IT support
Keep devices, software, and everyday work running smoothly with practical troubleshooting and clear follow-up.
HARDWARE · SOFTWARE · USER SUPPORTIT PROFESSIONAL · ADDIS ABABA, ETHIOPIA
I’m Melake Mihiret, an IT professional focused on networking, core banking systems, cybersecurity, and dependable technology support.
PRACTICAL IT EXPERTISE
Reliable support for people,
networks, and business systems.
Keep devices, software, and everyday work running smoothly with practical troubleshooting and clear follow-up.
HARDWARE · SOFTWARE · USER SUPPORTInstall and configure network equipment, support connectivity, and help maintain reliable, secure connections.
ROUTERS · SWITCHES · INSTALLATIONApply security fundamentals, identify common risks, and help protect systems, devices, and business data.
NETWORK SECURITY · SECURITY AWARENESSSupport Finacle operations, user accounts, routine maintenance, and dependable day-to-day banking systems.
FINACLE · EOD/BOD · SYSTEM OPERATIONSCAREER & CONTINUOUS LEARNING
Bunna Bank · Addis Ababa
Provide end-user support, manage Finacle EOD/BOD workflows and user accounts, maintain banking systems, and work with the IT team to improve efficiency and reduce downtime.
Maintained hardware and software, configured routers and switches, monitored networks, applied security measures, managed backups and updates, and documented support solutions.
Scheduled classes and coordinated program activities, handled credit-hour and payment processes, organized class logistics, and supported smooth program delivery.
Helped end users, troubleshot hardware, software, and network issues, installed and configured equipment, and carried out routine system maintenance.
EDUCATION
Woldia University · 2019–2023
GPA 3.77 · Ethiopian National Exit Examination 76% · Recognition for excellent final project paper.
ADDITIONAL STRENGTHS
Research, analytical problem-solving, communication, writing and presentation; adapts quickly and works well with teams.
VERIFIABLE DIGITAL BADGES
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CCNA: Enterprise Networking, Security, and AutomationCisco · June 2025↗
CCNA: Switching, Routing, and Wireless EssentialsCisco · November 2024↗
Networking BasicsCisco · November 2024↗
CCNA: Introduction to NetworksCisco · August 2024↗
Network Addressing and Basic TroubleshootingCisco · August 2024↗
Networking Devices and Initial ConfigurationCisco · August 2024↗
Artificial Intelligence FundamentalsIBM · July 2024↗
Introduction to Data ScienceCisco · November 2024 · Expired↗
HCIA-Datacom v1.0Huawei↗
FIELD NOTES & UPDATES
Field notes on systems, security, and
technology in everyday work.
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A LITTLE ABOUT ME
I’m an IT professional based in Addis Ababa, Ethiopia. I enjoy solving practical technology problems—from network installation and security to the hardware and software teams depend on. My focus is thoughtful, reliable support that keeps people connected and systems working.
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